Privacy Policy

introduction

Welcome to VR-Action Net for specialized digital video games.

Our Privacy Policy governs your visit to VR-Action and explains how we collect, protect, and share information that results from your use of our service.

We use your data to provide and improve the service. By using the service, you consent to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions ("Terms") govern all use of our service and, together with the Privacy Policy, constitute your agreement with us.

The definition

We collect different types of information for different purposes to provide and improve our service to you.

Collection and use of information

We collect different types of information for different purposes to provide and improve our service to you.

Types of data collected

4.1 Principle
The customer is obliged to handle the VR equipment provided to him (headset, controller, cables, tracking sensors, possibly backpack computer) with due care.

4.2 Customer's liability for damages
(1) The customer shall be liable for any damage to or destruction of the VR equipment resulting from a culpable breach of the duty of care.
(2) In particular, the following shall be deemed to be breaches of duty of care:

Dropping the devices (e.g., by tripping)
Intentionally throwing, hitting or kicking equipment
Use outside the marked playing area
Manipulation of cables, lenses or sensors
Liquid damage (e.g., from drinks near the equipment)
Grossly negligent exceeding of the game limits (e.g., running into walls)

(3) The customer’s liability is not limited to intent or gross negligence, but also applies in cases of simple negligence, insofar as the damage is attributable to a breach of the basic rules mentioned in the instruction.

4.3 Amount of damage and deductible
(1) In the event of a damaged unit (e.g. controller, headset), the customer will be charged a deductible of up to €250 per unit if the replacement value exceeds this amount.
(2) If the actual damage significantly exceeds the deductible (e.g., total loss due to gross negligence), VR-Action may demand the full replacement value (current value max. 12 months).
(3) Minor signs of wear and tear (e.g. slight scratches on the outer casing) do not constitute grounds for liability.

4.4 Technical defects not caused by customer actions
Damage that is demonstrably due to technical wear and tear or a hidden defect in the device is not the responsibility of the customer.

§5 Inspection and documentation obligation
from VR Action

Before and after each use, the equipment is checked by staff for obvious damage.
If damage is discovered after use, this will be discussed with the customer immediately and recorded in a damage report. The customer will receive a copy.
If a documented damage assessment is lacking immediately after use, it is presumed that no damage relevant to liability occurred.

§6 Customer's duty to provide information

The customer is obligated to inform VR-Action of any known physical limitations (e.g., balance disorders, epileptic seizures, severe visual impairments) before use. If such limitations are not disclosed, VR-Action.net is not liable for any resulting accidents or equipment damage.

§7 Conduct in the Arena

Staff have the authority to give instructions. In case of violations of safety rules, use may be terminated immediately – without a refund of the booking price.

Grossly negligent or intentional damage to equipment will result in a ban from the premises and criminal charges (property damage).

§8 Disclaimer of VR-Action

VR-Action is liable only for damages incurred by the customer that are caused by intentional or grossly negligent conduct on the part of its staff. VR-Action is not liable for slight negligence (e.g., technical failure of a device) – unless essential contractual obligations (cardinal obligations) are affected. In this case, liability is limited to the typical amount of damages.

§9 Prices, Payment, Cancellation

Prices are per group/time slot, gross price.
Cancellation is free of charge up to 24 hours before the appointment; after that, the full booking price is due.
In case of no-show without cancellation, the right to use the service is forfeited.

Data security

The security of your data is important to us. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.